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Privacy Policy

Effective date: October 10, 2026

Sham RE Media ("Sham RE Media," "we," "us," or "our") provides real estate photography, video, drone, floor plan, 3D tour, and virtual staging services in Massachusetts and Southern New Hampshire. This Privacy Policy explains what information we collect through shamremedia.com, our booking portal at book.shamremedia.com, phone, email, and text messages, how we use it, and the choices you have.

1. Information we collect

  • Information you give us: name, email address, phone number, company or brokerage, property address, access instructions, and anything you include in a message, booking, or order.
  • Booking and payment information: orders, appointments, and invoices processed through our booking portal. Card payments are handled by our payment processor. We do not store full card numbers.
  • Communications: records of emails, calls, and text messages with us, including your SMS opt-in and opt-out choices.
  • Automatic information: basic technical data such as IP address, browser type, pages visited, and referring site, collected through server logs and cookies.

2. How we use information

  • To schedule, confirm, reschedule, and complete photo and media shoots.
  • To deliver media, send order and delivery updates, invoice, and provide customer support.
  • To respond to inquiries submitted through our contact form, phone, email, or text.
  • To operate, secure, and improve our website and services.
  • To comply with legal obligations.

3. How we share information

We do not sell your personal information. We share it only with service providers who help us run the business, and only so they can perform those services for us. Examples include our booking and delivery platform, website host, form-processing service, email provider, payment processor, and communications providers. They may not use it for their own marketing. We may also disclose information if required by law or to protect our rights. This sharing never includes your mobile number or SMS opt-in data for marketing purposes (see Section 4).

4. SMS / text messaging terms

Program: Sham RE Media appointment and service text messages.

How you opt in: by checking the optional SMS consent box on our contact or booking form, by texting us first, or by giving us verbal or written permission to text you when you book. Consent to receive texts is not a condition of purchase or of using our services.

Messages you may receive: appointment and photo shoot scheduling, confirmations, reminders, rescheduling notices (for example, due to weather), access and arrival coordination, and order and media delivery updates. Some messages may be sent by an automated assistant on our behalf.

Frequency: message frequency varies based on your bookings and requests.

Cost: message and data rates may apply. Check with your mobile carrier.

Opt out: reply STOP to any message to unsubscribe. You'll get one confirmation message, and we will send no further texts unless you opt in again. You can also opt out by contacting us using the details below.

Help: reply HELP for help, or call (617) 858-7268 or email team@shamremedia.com.

Carriers are not liable for delayed or undelivered messages.

Mobile information will not be shared with third parties/affiliates for marketing/promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.

5. Cookies and analytics

Our website and booking portal use cookies needed to run the site (for example, keeping you signed in to the booking portal). We may use basic analytics to understand site traffic. You can block or delete cookies in your browser settings. Some features may not work without them.

6. Data retention

We keep information for as long as needed to provide our services, keep business and tax records, resolve disputes, and meet legal requirements. SMS opt-in and opt-out records are kept as proof of your choices.

7. Security

We use reasonable administrative and technical safeguards to protect your information. No method of transmission or storage is completely secure, but we work to protect your data.

8. Your choices and rights

You may request access to, correction of, or deletion of your personal information, and you may opt out of texts (reply STOP) or emails (use the unsubscribe link or contact us) at any time. We'll respond within a reasonable time and as required by applicable law.

9. Children's privacy

Our services are intended for adults and businesses. We do not knowingly collect information from children under 13.

10. Property images

Photos, video, and 3D tours we create show properties, not people. We take reasonable steps to keep personal items and people out of frame. Media is licensed to our clients for marketing the property, and we may show selected work in our portfolio. If you'd like an image of your property removed from our portfolio, contact us.

11. Changes to this policy

We may update this policy from time to time. The effective date above shows when it was last changed.

12. Contact us

Sham RE Media
Medford, MA
Phone: (617) 858-7268
Email: team@shamremedia.com